PrecisioBack to precisio.iePrivacy notice
Who we are
Precisio is operated by the Precision Utility Mapping group ("we", "us"). The company you contract with is the data controller for your personal data: Customers billed in euro (€) contract with Precision Utility Mapping Ireland Limited, CRO number 602381, Registered in Ireland. Registered office: Rathmale, Mungret, Co. Limerick. Customers billed in sterling (£) contract with Precision Utility Mapping Ltd, company number SC504779, Registered in Scotland. Registered office: 3c Langlands Square, East Kilbride, Glasgow, G75 0YY. Contact: precisio@precision-um.co.uk.
What we collect and why
Account details — name, company, email and a password stored only as a salted hash — to run your account (legal basis: contract). Your orders — references, site locations and boundaries, contact details you add for the site, and the documents asset owners return — to deliver the service (contract). Billing details for invoicing (contract and legal obligation). Operational and security logs — sign-ins and actions on orders — for security and fraud prevention (legitimate interests).
Who we share it with
Asset owners. We send your site location, boundary, site plan and order reference to the utility and infrastructure owners we contact for the site, and to safe-digging services (LinesearchbeforeUdig, digdat) that route enquiries to their members. That is the service.
Service providers who process data for us: Render (application hosting, EU — Frankfurt); Cloudflare R2 (file storage); Microsoft 365 (email); Xero (invoicing, for account customers); Ordnance Survey (OS Places address search, UK); Autoaddress (Eircode and address search, Ireland); OpenStreetMap Nominatim (place-name search); Google Fonts (web fonts — your browser fetches them from Google, which sees your IP address); map tile servers such as OpenStreetMap and Esri (they see your IP address when map tiles load); and Anthropic (the "How do I…?" help assistant — only the question you type is sent; do not include personal data in it). Some of these providers may process data outside the UK or EEA; where they do, they rely on recognised safeguards such as adequacy decisions or standard contractual clauses.
How long we keep it
Completed requests and the records returned for them are deleted 365 days after completion. Open requests are kept until they complete.
You can download or delete your data at any time from My account › Privacy & data, or by emailing us. Deletion removes your account, orders, quotes and stored files. Copies in our encrypted daily backups expire within 30 days. Invoices and billing records are kept for as long as tax law requires.
Marketing
We email you about your own orders because that is the service. We send Precisio news or service updates only if you tick the marketing box — at registration or later in My account — and you can withdraw that at any time there. We never pass your details to anyone else for marketing. Legal basis: consent.
Cookies & browser storage
Your sign-in uses a secure, HttpOnly session cookie, plus a second cookie that protects forms against cross-site requests. Both are strictly necessary. Your browser's local and session storage hold preferences, work in progress (for example a half-drawn site) and your cookie choice, never your password.
Advertising measurement (consent only): with your consent we also set advertising and analytics cookies so we can see which of our adverts bring people to Precisio and whether they go on to create an account or place an order. We use the LinkedIn Insight Tag (LinkedIn Ireland Unlimited Company) and, where enabled, Google Analytics and Google Ads (Google Ireland Limited). These tools record the pages you visit on precisio.uk and precisio.ie and, if you arrived from one of our adverts, the campaign it came from; LinkedIn and Google may combine this with information they hold about you under their own privacy policies. You choose on your first visit and can change your mind at any time through the Cookie settings link in the footer. Declining does not affect anything you can do on the site. If you create an account after arriving from an advert, we keep the campaign reference with your account so we can tell which advertising is worth continuing; it is not shared with anyone else. Legal basis: consent.
Visit statistics: we count page views and visits without cookies or any stored identifier. A visitor is counted once per day using a one-way code that changes every day and cannot be reversed or linked between days; no IP address is stored. Browsers sending Do Not Track or Global Privacy Control are counted as a page view only. We also count, without identifying anyone, which steps of the order page are used, common problems such as an address search finding nothing, and the approximate area (to about 1 km) and council of sites drawn on the map. For signed-in accounts we record when you were last active and how many sites you have priced, to support your account.
Your rights
You can access, correct, export, restrict or delete your personal data, and object to processing based on legitimate interests. Contact us and we will respond within one month. You may also complain to the Data Protection Commission (Ireland) or the Information Commissioner's Office (UK).